Privacy policy

At Ålandsresor Åland Ab, we value your privacy and security. This policy explains how we collect, use, store, and protect your personal data in compliance with applicable data protection laws.

Tre personer som går på klipporna intill vattnet

1. Data controller

Ålandsresor Åland Ab (Business ID: 3486782-5) (“Ålandsresor,” “we,” or “our”) is the data controller for the processing of your personal data. Our contact details are: 

Ålandsresor Åland Ab 
Blomstringevägen 12, AX-22150, Jomala Finland 
[email protected]

 

2. What personal data do we collect?

We collect only the data necessary to provide our services. This may include:

  • Name, date of birth, nationality
  • Contact details (address, phone number, email)
  • Booking information (destination, dates, travelers, special requests, vehicle registration numbers)
  • Payment information
  • Communication history (emails and phone calls)

  • IP address and other details about your use of Ålandsresor’s website. The storage of cookies and the information collected through them are subject to Ålandsresor’s cookie policy. 

     

3. Why do we process your personal data?

We process your personal data for the following purposes:

Booking and travel arrangements: To manage and deliver the trips and services you have booked with us.

Customer service: To respond to inquiries, handle requests, and provide support.

Legal compliance: To fulfill legal obligations, such as accounting and tax regulations.

Marketing: With your consent, we may send information about offers and promotions. 

 

4. Collection of personal data

We collect personal data that you provide to us when you:

  • Make a booking via our website, phone, or email
  • Contact our customer service
  • Subscribe to our newsletters 

We may also collect personal data from third parties, such as partners and suppliers, if necessary to deliver the services you have booked. 

 

5. Use of cookies

We use cookies on our website to improve user experience and ensure the site functions properly. Cookies are used to collect information about how you use the website, such as the pages you visit and the choices you make. This information helps us improve our services and tailor content to your needs. For more information about our use of cookies, please refer to our separate Cookie Policy. 

 

6. How long do we retain your data?

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. This means:

Booking and payment details: Retained as long as necessary to fulfill the agreement and in compliance with accounting laws.

Marketing: Retained until you unsubscribe or withdraw your consent. 

 

7. Sharing of personal data

We do not share your personal data with third parties except when necessary to provide our services or comply with legal obligations. Examples of recipients include:

  • Transport companies and hotels requiring information to complete your booking
  • Payment services and banks to process payments

  • Authorities, if required by law 

     

8. Your rights

As a customer, you have rights under the General Data Protection Regulation (GDPR). These include the right to: 

  • Request information about the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request the deletion of your personal data (under certain conditions)
  • Object to the processing of your personal data
  • Request a restriction of processing
  • Obtain your personal data in a structured, commonly used, and machinereadable format

If you wish to exercise any of these rights, please contact us using the contact details provided above. 

If you believe your personal data has been handled in violation of data protection laws, you have the right to file a complaint with the relevant data protection authority. 

 

9. Security of your personal data

We use technical and organizational measures to protect your personal data against unauthorized access, loss, or theft. We regularly review our procedures to ensure compliance with current legal requirements. 

 

10. Changes to this privacy policy

We may update this privacy policy as needed. The latest version is always available on our website. In the event of significant changes, we will notify you directly if required. 

 

11. Contact us

If you have any questions about this privacy policy or how we process your personal data, please contact us using the details provided above. 

 

12. Language discrepancies

In the event of any discrepancies or uncertainties arising from linguistic inaccuracies, the Swedish version of this privacy policy shall always prevail.

Thank you for choosing Ålandsresor!